Terms of Service — SICCA Logistics

1. Acceptance of Terms

By accessing or utilizing the dispatch, doorstep delivery, lorry station collection, or freight services provided by SICCA'S Delivery Services ("SICCA Logistics"), you agree to be bound by these Terms and Conditions. If you do not agree to all terms, you may not use our services.

2. Prohibited Goods & Package Restrictions

SICCA Logistics enforces strict safety regulations. The following items are strictly prohibited from dispatch:

Extremely fragile or unprotected glass documents and breakables
Hazardous, toxic, explosive, or flammable materials
Illegal substances, narcotics, or unlicensed firearms
Perishable consumables requiring specialized refrigeration unless explicitly pre-arranged
Unsecured high-value cash or negotiable securities

3. Booking & Dispatch SLA

Same-day and next-day dispatches across Greater Accra, Tema, and Kasoa are subject to manual dispatch verification. Standard delivery SLAs are:

Greater Accra Doorstep: Within 24 hours of rider pickup confirmation.
Inter-City & Lorry Station Consolidation: Within 48 hours.

4. Rates & Payment

Pricing is governed by our published zone rate card (Core Accra: ₵35, Outer Accra: ₵45, Nationwide: ₵60, Station drop: ₵25). Payment must be rendered via Cash on Pickup/Delivery or verified Mobile Money transfer prior to final recipient sign-off.

5. Limitation of Liability

SICCA Logistics takes extreme care in handling all packages. In the event of loss or verifiable damage caused by rider negligence, liability is limited to the declared value of the parcel up to a maximum cap of ₵500 per shipment, unless additional commercial insurance was secured prior to dispatch.

6. Contact Information