Track & Trace
Frequently Asked Questions
What Is a Tracking Number & Where Can I Find It? +
A tracking number or waybill ID is a unique combination of numbers and letters (e.g.
SIC-2409-XXXX) assigned to your shipment. You can find it on your booking receipt, SMS confirmation, or email notification.
When will my tracking information appear? +
Tracking updates appear as soon as the rider accepts your dispatch request or when the package is checked in at a station/hub. Updates refresh automatically as your parcel advances along its route.
Why is my tracking number/ID not working? +
Double-check that you entered the reference code correctly without typos. If the shipment was created very recently, please allow up to 15 minutes for the initial check-in status to reflect in the tracking system.
If I do not have my tracking number, is it still possible to track my shipment? +
Yes! You can contact customer support with the sender or recipient phone number used during booking, and our dispatch team will locate your parcel and provide live status updates.
Stop Tracking the Box. Start Tracking Your Future.
Your career deserves a fast route, too.
Explore open roles (IT, Logistics, Driving, and more) with stability and clear paths for advancement.
Don't wait for your next step - build it!
